Customer Service

Tell us what you think about tep.com.

Time. It's a precious commodity these days, and we're here to make sure you don't spend it worrying about your electric bill. That's why we've made it easier for you to manage your account online, anytime day or night.

Why enroll?

Account Information

Change Information

Connect, Transfer or Disconnect Service
Establish a new account, move service to your new address, or close your account.

Request a Duplicate Bill
Use this form if you need another copy of a recent bill.

Request Payment Extension
If you need help with your payment, you may qualify to make special arrangements.

Request a Pamphlet
We have pamphlets about special services and programs available for mailing.

Customer Usage Data Release Form
Use this form to grant TEP permission to release your usage data to a third party.

Conservation Programs
Programs designed to help you conserve energy.

Energy Calculators
How much money are you spending on various energy users in your home?

Renewable Programs
Programs designed to encourage the use of renewable resources to generate electricity.

Assistance Programs
Lifeline, Medical Lifeline and Low-income Weatherization

Payment Options
Find convenient billing and payment options.

Courtesy Payment Box Locations
Make your check or money order payment in one of our drop boxes.

Cash Payment Agent
View a listing of ACE Cash Express locations.

Mail
Mailing address and information.

TEP e-bill
Receive, view and pay your TEP bill online.

Credit/Debit Card or Electronic Check
Pay online or call (800) 650-9138.

Budget Billing
Pay the same amount each month. If you would like to sign up for this program, complete our form or call TEP Customer Care at (520) 623-7711.

PowerShift
Time-of-Use monthly pricing.
Shift your energy usage to non-peak times of the day to save money.
Home — Business

SNAP
Automatic deduction from your checking account. If you would like to sign up for this program, complete our form or call TEP Customer Care at (520) 623-7711.

GreenWatts
Invest in solar in our community. Adopt a GreenWatt.

HEERO
Customer outreach to assist with utility bills.

Bill Inserts
Review monthly communications inserted in customer bills.

More Green Energy options to choose from

The less energy you use the more green you get.